Delivery, installation and returns

Delivery coverage

Vision intends to deliver across Odisha, with its main service focus on Cuttack, Bhubaneswar, Puri, Kendrapara, Paradeep and Jagatsinghpur. Availability and delivery time depend on the product, stock, destination and accessibility.

Delivery confirmation

Your order is confirmed only after stock, payment and serviceability are verified. Our team may contact you before dispatch. Please inspect the outer packaging at delivery and immediately report visible damage.

Installation

Installation is provided or coordinated where applicable. The responsible service provider, charges, included materials and appointment time vary by product and manufacturer. Do not arrange unauthorised installation if it could affect warranty coverage.

Cancellations and returns

Cancellation, replacement and return eligibility depends on order status, product condition, manufacturer policy and the reason for the request. Large appliances generally cannot be returned merely because of a change of mind after delivery or installation. Transit damage, wrong-item delivery or manufacturing concerns must be reported promptly with photographs, packaging and invoice details.

Warranty

Manufacturer warranty terms apply. Preserve the tax invoice, serial number, packaging where required and installation record. Vision will help coordinate with the relevant authorised service channel, but service decisions remain subject to the manufacturer's policy.